Terms and Conditions
We make every effort to ensure that all the information and content on our website and in our courses and course materials is accurate and kept up-to-date.
We do not guarantee the accuracy, reliability or currency of the materials or information provided by us.
We give no warranty, make no representation nor give any undertaking whether express or implied, nor do we assume any liability, whether direct or indirect, or responsibility for the accuracy, completeness or usefulness of any information, content, courses or course materials provided by us.
The courses and course materials and information that we provide does not purport to constitute professional advice. We accept no responsibility for and make no representations, whether express or implied, as to the accuracy or reliability in any respect of any course material, course or information provided by us.
Except to the extent provided by legislation, we do not accept responsibility for the consequences of or any reliance which may be placed by any person on any course material, course or information provided by us.
We will not be liable to you or to any other person for any loss or damage (including direct, consequential or economic loss or damage) however caused and whether by negligence or otherwise which may result directly or indirectly from the use of course material, or information or a course provided by us.
Acknowledgement Release and Waiver
You acknowledge that you participate in any course offered by us having first acknowledged and agreed to the terms of the disclaimer set out above.
You further acknowledge that any course offered by us will not lead to any formal accreditation, certification or qualification and may not be recognised as prior learning with respect to any other accreditation, certification or qualification.
You acknowledge and agree that you release us and each of our directors, officeholders, employees and contractors from all and any claims that you may otherwise have against us in respect of any information, course or course materials that may be provided to you.
You waive any right to make any claim against us or any of our directors, officeholders, employees or contractors in respect of any information, course or course materials that may be provided to you or upon which you may otherwise have relied.
You agree not to commence any proceedings or take any action to enforce or maintain any claim against us or any of our directors, officeholders, employees and contractors and you agree to indemnify us and each of our directors, officeholders, employees and contractors against any liability, loss or costs arising from any breach by you of this agreement.
Claim means any claim, action, proceeding or entitlement whether past, present or future whether known or unknown which you or any other person has or might have under or arising out of or in any way connected to a contract or other arrangement with us.
Us/we/our means The Distance Skills Academy.
Users of this web site are directed to the Privacy & Security Notice.
Refund and Cancellation Policy
You will be eligible for a full refund of fees paid if The Distance Skills Academy cancels the nominated course before you have logged in to access the course. This will incur no administrative charges or penalties.
The Distance Skills Academy does not offer refunds or credit notes under ANY other circumstances due to our significant intellectual property and goodwill.
No refund of fees or release from financial commitment will be granted for non-completion of studies.
The Distance Skills Academy has a fair and equitable process for dealing with student complaints and appeals.
The Distance Skills Academy has a 3 tiered approach to complaints:
- Informal complaints
- Formal complaints
If you have a complaint about anything related to your course you should first try to resolve the problem by speaking to one of our team members. However, if you feel that you cannot do this or, if your complaint or concern is about something that is not directly related to your course, you may contact Student Support Services. If you cannot resolve your problem by informal discussions you can make a Formal complaint using the appropriate form – contact Student Support for a copy of this form firstname.lastname@example.org.
Course Expiry & Access
You can continue to access your course online as long as:
- the course remains active on our website;
- the course is not currently being reviewed or improved;
- you have logged in at least once in the previous 12 months; AND
- you have paid your account in full;
As long as your course access is current (see above), your Unlimited Course Access subscription is just that; unlimited. That means any new, hot topics we release will be automatically added to your account.