Short Course Terms and Conditions
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All DSA payment plans are processed via EZYPAY and subject to EZYPAY fees and terms and conditions.
Refund and Cancellation Policy
Cancellation of short course by OCA
A full refund of fees paid will be made to any applicant if The Distance Skills Academy cancels the nominated course/unit(s) of competency. This will incur no administrative charges or penalties.
Should DSA be unable to provide all lessons to meet the student's short course completion schedule, the following will apply:
- Course fees paid will be refunded in full; and
- No Certificate will be issued
Withdrawal during Orientation Period
Students enrolled in a Non-Accredited Course have a 2 day orientation period. The short course commencement date is the date of issuance of the username and password for online short course access. During the orientation period students have access to the short course to ensure that the short course meets their requirements. Eligible withdrawals, for students enrolled in a short course, received during the orientation period, will receive a full refund of course fees paid, however a cancellation fee of $50 will be withheld to cover trainer and/or administration costs and will be payable in all circumstances including payment plan, charges will still be liable until the cancellation fee has been paid. Statement of Attainment/s will not be issued.
In lieu of cancellation students may,
- defer their short course study for up to 6 months from the initial enrolment date without additional charge.
- transfer their short course of study to any other The Distance Skills Academy course and incur a $50 transfer of course fee
Withdrawal after the Orientation Period
Students that choose to withdraw from a short course after the orientation period or students that fail to advise student services of their intention to withdraw within the orientation period are required to pay in full amount of the course fees. Full fees are required even if students do not complete the short course, unless otherwise advised.
- All applications for withdrawal must be submitted in writing to Student Support.
- In lieu of cancellation, the student may defer their course study for up to 6 months from the initial enrolment date without additional charge.
Where a student is unable to complete a short course due to illness or hardship, DSA will allow a refund of fees where the following can be provided:
- Satisfactory evidence of the circumstances must be produced
- A cancellation fee of 30% is withheld
- Application for withdrawal must take place prior to completion of the course
No refund of fees or release from financial commitment will be granted for non-completion of short course.
The Distance Skills Academy has a fair and equitable process for dealing with student complaints and appeals.
If a student wishes to appeal the decision made regarding their refund application, then they should follow the Student Handbooks appeals policy and procedures.
The Distance Skills Academy has a 3 tiered approach to complaints:
- Informal complaints
- Formal complaints
If you have a complaint about anything related to your short course you should first try to resolve the problem by speaking to your trainer. However, if you feel that you cannot do this or, if your complaint or concern is about something that is not directly related to your short course, you may contact Student Support Services. If you cannot resolve your problem by informal discussions, you can make a Formal complaint using the appropriate form – contact Student Support for a copy of this form.
All enquiries about your short course can be made to Student Support at firstname.lastname@example.org.